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SLA's with Telstra

Faults logged before 3.00pm will be responded to by Telstra within 1 full business day. I.e. A fault logged before 3.00pm on a Monday will be responded to by 5.00pm on the Tuesday.

Faults logged after 3.00pm will be responded to within 48 hours. I.e. fault logged after 3.00pm on a Monday will be responded to by 5.00pm on the Wednesday. Obviously this may occur earlier but Telstra has no obligation to commit to an earlier time frame. NB - this is an industry regulated response time and applies to AAPT, other ISP's and direct Telstra Customers. An End User is entitled to the Customer Service Guarantee which is a Rebate if a fault has not been resolved in a timely manner. The earliest this could occur is within 5 full Business days. 

Our Australian based customer support team is available for fault reporting and customer care, from 9.00am to 5.30pm Monday to Friday customercare@gazaltelecom.com.au sales@gazaltelecom.com.au or simply call 1300 367 660 or Fax 1300 367 850 ABN 83141709686

Postal address: Level 1A2 Elizabeth Street Surry Hills NSW 2010